SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер быстрая доставка, качество на 5+, за подарочки продавцу спасибо!
Товар отправлен сразу. Доставка быстрая. 9 мая заказала 20 мая заказ был в Чебоксарах. Качество хорошее, сшит аккуратно. Мне понравилось. Рекомендую.
Заказала 11 апреля, товар получила 19 мая.спасибо.всё супер.
Слинг хорошего качества, ребенку (4 месяца) удобно, лямки крепкие не сползают, швы кепкие , нитки не торчат. Большое спасибо продавцу за отзывчивось всегда был на связи и отвечал на все вопросы.
Спасибо! Все хорошо! Качество отличное!
хороший рюкзак, за свою цену стоит брать. с 4-5 месяцев хорошо но не раньше.
stylish baby carrier
Perfect
Классный рюкзак, полностью соответствует описанию. Сшит аккуратно, без запаха. Товар отправлен продавцом в день заказа. В Екатеринбург пришёл за 12 дней. Продавец положил подарочек, очень приятно.
Excellent :)
доставка за 7 днів до України, товар відповідає своїй ціні- вартий
Спасибо. Все отлично.
хорошее качество
Хороший слинг,вроде крепкий пока не привыкла ещё,попробовала 1раз,доставка 2недели
Good material, fast shipping :)
Спасибо продавцу за подарок)))
similar with a picture but quality i don't know cz this is for gift.
good
as described
С виду прочно. Руками подергал - все норм. Еще не испытыали
Пришел очень быстро 17 дней...качество отличное ....стежки ровные, нитки не торчат, ничем не пахнет.Рекомендую.
produto mouto bom
Доставка супер быстро 17 дней в Хабаровск. вещь очень удобная.
очень классный,яркий.заказывала красный!!!!!!!!!берите !!!!!!!!!
excellent
Спасибо продавцу. Рюкзак качественный. Нитки не торчат. Запаха нет. Соответствует описанию. Продавец прислал приятный подарочек. СПАСИБО
נוח לשימוש
Was a gift for a friend! She says it's fantastic! Nice and comfortable! Easy to take on and off.
Рюкзак пришел очень быстро...за 2 недели...качество отличное ....стежки ровные, нитки не торчат, ничем не пахнет....ребеночку 2 месяца ...уже испробовали ...Можно переделать кучу дел по дому...очень рада.
Vry fast and quality is accurate..thanx store
OK
Очень хороший рюкзак,сразу испробовали-ребенку сидеть удобно,все крепления крепкие. В подарок положили браслетикиспасибо.
Can't tell if it's good to use - bought as a present. But it looks nice, looks like quality is good, also a small gift added. I liked it.
Хороший кингурин,продавец положил подарок=)Так выглядит крепенько.
пришел за 3 недели. товар отслеживался. внешне нравится, не знаю как будет в практике! рекомендую!