SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Уже не первый раз заказываю у этого надежного продавца. Лосины отличного качества, яркие, приятные. В Москву доставлено за 18 дней. Всем рекомендую!
Всё как в описании, реально приятная ткань, быстрая доставка. Дома ходить в самый раз, на улицу в таких не выйду.
buen material. muy suaves. 1.65cm y unos 57kg quedan genial!! muy contenta.
Very nice product
SUPER
Красивые леггинсы, очень довольна. Брала для тренировок по пилатес. Заниматься удобно, только жарковато летом. На рост 163 и объём бёдер 94 сели хорошо.
tecido macio e bem bonito, demorou um pouco pra chegar
пришел заказ за месяц.лосины мягкие,нежные на ощупь,хорошо тянутся.выглядят точь-в-точь как на фото продавца.
Яркие, красивые леггинсы) очень довольна) и доставка быстрая, рекомендую)
Eu AMEI a calça! Não é um tecido grosso, mas é super confortável! Uso tamanho M e ficou perfeita! Chegou em 2 meses no Brasil!!! Com certeza vou pedir de outras estampas! Muito obrigada!!!!!
Fits perfect!
Ткань очень мягкая, приятная телу. На рост 170, вес 62 и размер попы между М и L сели отлично, не короткие. Из минусов: при примерке сразу лопнула нитка в резинке на талии, хотя по ткани запас ещё очень приличный.
уже не первые легинсы заказываю, очень нравятся, цвета яркие, насыщенные, ткань мягкая на ощупь. на рост 175 подходит, не короткие
Пришло через 40 дней после заказа, качество отличное, довольна.
Заказываю не первый раз. Они очень крутые!!!
Thin and transparent fabric, must wear underwear of the skin color
Super quality great material.
Unfortunately, the goods did not come went from a neighboring town and disappeared. maybe stolen in the mail, I do not know (the store was in touch no further action issued refund. get the goods quickly, judging by the track.
Posting was 45 days one month from MSK in St. Petersburg. I tracked all the way.
perfect.
42 bit wide elastic band. nice fabric
perfect
Excellent
Very nice leggings! they came in a month and a half. Pleasant to the body, they don't smell, and fits perfectly. Thank you, I recommend store!
Excellent leggings! this is my first order on Ali. came in the Rostov region in 36 days track to track. I recommend the product and store.
The fabric is very nice, like peach color bright, docked pattern good, on Russian size 46 and 42 Russian size (my sister bought) came good. The only drawback-came in dirty spots both items, solved by washing.
Excellent! nice fabric, super quality, looks great, I will take more
Fast delivery. Size is fine 168/55
Very pleasant to the body, for the house just fine. taking the second time. after washing do not fade. I advise everyone!
Lovely mandala pants! Very comfy.