SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto maravilhoso! O produto chegou muito rápido aqui no Brasil, muito antes do previsto. Vendedor atencioso e comprometido com o trabalho.
Все хорошо, по размеру,продавцу огромное спасибо рекомендую.
Заказывала мужу , всё отлично , на рус 50-52 подошло . Конечно на размер больше было бы лучше , но это самый большой размер . Доставка быстрая , отличный продавец !
qualità discreta 1 mese e già consegnato
not so warm
ótimo
Perfect fit good quality and thank you so much good store and fast delivery.
top demais o produto porem tem que pegar uma numeração acima
Impecable todo, llego en poco tiempo y muy buena. el talle 4xl es como un xl uruguayo.
ХОРОШЕЕ КАЧЕСТВО,ВСЕ РОВНО,ЧЕТКО И ЗАЧЕТНО,ПОЙДЕТ,вещь хорошая теплая не дорогая качественная .одни +++плюсы продавец МОЛОДЕЦ!!!!!
Куртка смотрится красиво. На весну- осень. МИНУС- утеплитель только между швами, за чего получается тонкая. ПЛЮС дешевле чем у нас. Брала 4 xl на рост 166 см. подошла идеально. (вес 78 кг.) Доставка быстрая, упакована в пакет, с продавцом не общалась.
их 4xl= 2xlнаш или 50 размер
доставка до Екат-бурга 26 дней. куртка хорошая на позднюю осень , швы ровные запаха нет.на свой 50 размер 4xl в самый раз. трек отслеживается четко.продавца рекомендую.
Jacket came very bystro. za 15 days. all come in size. very happy that he ordered. The jacket is very ponravilas. highly recommend!!! will order again! Thank you store.
Arrived before. good stuff and very hot
Height 1.81, weight 80. size in the top 52-54. great jacket, and the quality and so forth. no!!!! make wider on the sleeves and back girth more)))))). 4xl is 3xl. (one size malomerki). growth.1.81, weight 80. size 52-54 in the the top. great jacket and quality, and so forth. But!!!! make the sleeves are wider, and girth back more)))))). 4xl, 3xl on it. size 50-52. (runs small by one size).
Perfect quality nice and the most important you good To the cold, tree orange color not Is the same as in the image, Is More light
All super!! this is my second order, the first one was xl. xl bit posvobodnee. this l more tight. my size is somewhere 46-48 Russian. shoulders 41, chest 94-95, height 171, weight 64-65 kg. ispolzuyu like park but not as a jacket in the cold. nice material! Super store! friends, please leave full reviews the quality and the goods and your settings for our you convenience in Russian and Russian!!! Russian forward!!!!
Just super store sent immediately ordered her husband 52 p but the seller is done immediately sent sms and asked I measured the length of sleeves, waist and shoulders I measured иотправила seller an hour later he advised me 54 pp ordered I agreed to a month later courier brought home the parcel husband just right with the jacket very good jacket is very good it is necessary to order 2 sizes bigger thank you very much I had I will order more pleased soft jacket is not thick to late autumn is the most 1 000 пятёрок 5 +++ 5 +++++ such a good seller
Good
Хорошвя jacket.
Delivery in the house. thank you for it. The jacket will fall apart after a week of socks. sewn very shaky. I will give in the studio stitch where possible. But for the price I have no complaints.
Arrived in good condition
Everything is super as described! to us a month
Standards, wear is similar but cheaper. it is better, does not get wet and thicker, but again the size malomerki, spices measured sleeve on the old and took longer on the table, and came to the same) you can wear. I do not like much the items
ok