Buyer Protection
Safe shopping
Easy returns and refunds
Free Shipping Worldwide
Product Details
Customer Reviews (10)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Related Products
Real customer reviews (10)
Average Rating:
5 out of 5
5 out of 5
5 stars (10)
4 stars (0)
3 stars (0)
2 stars (0)
1 star (0)
Shoes correspond to the description, on the leg is comfortable. Size 9 ideally approached the russian 38, on the shoes written 40. 2 sets of sets.
Shoes as in the photo of the store, very classy, it is a pity that the little ones were small. Delivery 3 weeks.
The quality is great, I'm super happy. Received very quickly
It is so perfect! Fast delivery ,it takes only 1week !!
The shoes are beautiful. There are no complaints about the quality. Especially given the cost. Look good on the leg. At the foot of 25 cm took the size of 9. my foot is not wide and still sat tight. But i think they'll stretch. Heel 10 cm. There are spare sets. Delivery-2 weeks. Purchase satisfied. Thank you to the store, i recommend.
Very nice though they are half a number smaller than my size. they are very well made and have templates inside.
At its 38 chose the size of 9. and very well sat down. It is really on a narrow leg. Heel is very comfortable.
Perfect. My favorite store, i recommend to everyone. This is the rare case when you get what you want. On the foot of 24 cm wide with a bone, ordered 24,5-just, not closely, very convenient.
-Size: corresponds to the claimed. I ordered it at my 34, it's 22 cm. In this dimensional grid 3.5. Everything came up. My leg is wide, very narrow shoes do not climb, with these all ok. Of course for some may be a bit narrow, but this is the specifics of such a form, who wears such a form of shoes, should know) -Delivery: in peter came in 2 weeks, mega quickly. -Packing: strange, not box, blown polyethylene. It did not look gentle, but it all came out intact. In the package there are additional. -Quality: not fabric, but as if fishing line. I will not say that everything is perfectly glued and sewn, but to expect an idiot quality for such a price is stupid. -General impression: boots look like fire, on the leg looks super. I bought for one event on this for a long time whether they do not know, but in any case while i liked everything)
So cute, fit well, fast delivery. Thank you, pleasure doing business with you!!