SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошая юбка!!
Классная юбка! Мои параметры ОБ 99 ОТ 75. Рост 164 см. Быстрая доставка! Продавца рекомендую!
довольна продавцом и товаром спасиба продавцу.заказ пришол за две недели.
Доставка всего 3 недели в Челябинскую область, юбка хорошая, без запаха. Продавца рекомендую.
на об 95 - 96 заказала xlбольшевата. L былабы лучше. а так хорошая юбка за приемлемую цену. доставка в Ростов месяц
Юбка яркая, прошито всё норм,на ОТ 74 ОБ 105 XL налез, на момент заказа размера XXL вообще не было, а так бы закащала его конечно, При ходьбе не реально ползет вверх, наверное все-таки XL это на бедра максимум 100...До Н. Новгорода товар шел долго, 1,5 месяца
отличное качество! на об 111 рисунок не белеет
Можно было и М заказывать. Но тоже не плохо. Симпатичная. Носить буду. Пришла за 20 дней до Кемерово.
Брала 2 юбки размера М. Эта оказалась меньше на 1см. А так очень даже хорошо!
все соответствует описанию.
супер
Юбка офигенная!Сшита аккуратно!Цена-подарок!Доставка прям быстрая,заказала 17 мая,а у меня в Приморском крае 30 мая она уже была!Организатор молодец,буду у него заказывать ещё!
Skirt good, 2 took one size. with геоиетрическим pattern and this. and so on 2 cm smaller in size and a little bit longer. and so, no complaints about the quality. delivery fast.
Excellent quality and very beautiful print! size m is the smallest-sits well, usually wear s
Great skirt. l took 100, the village well. delivery in St. Petersburg last month. five stars. prodpvets mololets.
Size-fits-synthetic fabric, but pleasant to the body.
The skirt is bright beautiful, the size, order a second time, delivery fast. thank you!
Skirt bomb dense enough, very good pull. sewn exactly figure match. on the photo look back. the store thanks. it's so good order.
Beautiful skirt, quality of tailoring is just on top. the parameters of 70-94 took the size l. I recommend to buy.
Thank you very much fast delivery quality is excellent thanks again
Fast delivery. hip 104, l is small.
Nice skirt. synthetic fabric is thick. the growth of 170 cm covers the knee. in general, Skirt liked. think about the other colors
Not for nothing it I wanted will be my favorite skirt. fabric is thick, probably the hot weather will not go, stretch, on my 100 size in the butt, a great need to take a bigger size, the growth of 158 knee length, drawing a clear and bright. the village well, can be worn as inflated waist and hips.
To St. Petersburg last month. great skirt. the material stretch. hips took 109 L Quality sewn zipper is not wrinkles
Perfect skirt for the money, the only thing in my opinion, гоубовата filing, had a hidden seam do
Skirt bomb! comfortable, good material. m approached into Russian) color saturated) reached quickly
I am very happy purchase. the second skirt take in other colors. very nice fabric and emphasizes the figure. 2hl hips 106 very well.
The skirt is very good and even for the money!!! the parameters of growth 163 and 49 kg size m perfectly