SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
супер!!! быстрая доставка товара!! Новосибирск, неделя!!! впервые такое! спасибо.
Заказ пришел быстро.Длина регулируетсяпродавец общительный
очень крутой чокер, выглядит как золотой, хочу ещё заказать на подобии!!!
Chegou, ótimo produto, idêntico ao anúncio!
Очень крутой чокер!!!
Замечательная вещица. Пришла ровно за месяц в сибирь. Трек не отслеживался после того, как посылка покинула китай. Пакетик положили в почтовый ящик.
perfetta
Took 13 days to arrive, great quality. The only problem is that they're super long, they look ridiculous on me. So keep that in mind. I do have pretty small eyes so if your eyes are larger they would look stunning!
it came neatly packaged, fast shipping and looks super cute! perfect
супер
красиво смотрится..пришла за две недели
I am very satisfied with this product. The necklace is good quality. It came quickly.
muy bonito, tardo un poco mas de lo esperado, pero el collar es bastante bonito
Я в восторге. Изящное украшение. Было хорошо упаковано. Приятно смотрится. Спасибо продавцу!
Love it!!! It took about 10 days to get here
Ordered it on 25/06 and got it 29/06! Super Quick! 5 stars.
Долго идёт. Не отслеживается. Положили в почт ящик.
супер. мне нравится. долгая доставка (20дня
Доставка до Иркутска 28 дней с момента заказа трек не отслеживается но по товару нареканий нет!
Приятно удивлена за такие деньги , такая классная вещица ) заказала ещё )))) спасибо продавцу
спасибо
Livraison rapide en 10 jours. Objet conforme à la photo
very good super
привезли очень быстро и хорошее качество
Отличный чёкер, пришёл быстро
Wow, mega fast delivery !!!!, The necklace is gorgeous, I love it very much !!! Super, super, super !!!! I recommend to all. Excellent and absolutely reliable store !!! If it were possible, I would give 25 stars at least !!! Thank you very much !!!
трек не отслеживался.шло больше месяца.смотрится классно.продавца рекомендую.
Доставка 3 недели, продавцу спасибо, качество хорошее, правда думала что будет не такое длинное, но все равно нравится!
За такую цену хорошая вещица , смотрится не обычно , не перекошено , все целое , пришло через 14 дней!!!ставлю 5( моя первая покупка на али к тому же )
Доставка около 3х недель. Соответствует описанию.
заказал 19.05.2017 получил 21.06.2017.
Muito lindo!! Mas manusear com cuidado, riso de rebentar, frágil.
Very happy! It's like the picture and very beautiful. Only a few pieces are a little bit damaged. But you can't notice, so it's not a big deal.
magnifique et venu très vite merci vendeur
Высшая оценка))заказывала к празднику и посылка успела прийти!))доставка 8 дней до Запорожья, без единого изъяна, стильно смотрится