SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lindo, perfeito, veste super bem.
The goods have come, ordered a suit of blue color, on the size 42-44, have ordered the size M!! On quality super, all was ideal!! Good stuff. The parcel was traced, has come quickly in 3.5 weeks, the goods were sent in three days by the store. I have ordered 26. 04. 2017, was come by 19. 05. 2017!! Товар пришел,заказывала костюмчик синего цвета ,на свой размер 42-44, заказала размер M!! По качеству супер,все подошло идеально!!Материал хороший. Посылка отслеживалась,пришла быстро за 3.5 недели,товар отправил через три дня продавец.Заказала 26. 04. 2017 , пришел 19. 05. 2017!!
wow im very very happy thank you
I had to shortten the straps a little...otherwise just like the pic.
good
Good product Same as site Arrived a little over 1 month Medium quality For the price it's worth buying
I really liked the romper, but it came a bit small. I'm usually a small so got a small but was too tight.
wonderful bodysuit, very classy and perfect for the summer!
Excelente
Lindo o macacão só o material que é um pouco fino
Vestiu super bem! amei!
на 4 ку такой простенький
Tres semanas para llegar a Venezuela, comunicación buena con el vendedor y envío rápido. Talla algo grande en la espalda es necesario acortar si no tienes mucho busto, siempre pedir una talla más. En este caso altura 1,62 y 52 Kg talla M, el color muy bien
muy contenta
пришло очень быстро.Качество- синтетика,но очень лёгкая и приятная к телу.Идеально сшито.Заказом полностью давольна.На свой размер S 42 размер взяла S и не прогодала.
Muy bonito ,y por el precio genial!
everything good, nice romper, recommend it. for bust 90cm, hips 90cm L fits perfect.
хороший товар, соответствует всем описаниям и ожиданиям. товар пришёл быстро(через 2 недели). пакет аккуратный, не поврежден, комбинезон прекрасно сидит, легкая, дышащая ткань, никаких повреждений на костюме не имеется. очень нравится буду заказывать у этого продовца ещё товары
Très belle combinaison. Correspond à la description. De bonne qualité. Expédition rapide. Merci au vendeur.
conforme à la description. livraison rapide. un peu large dans le dos. 1.65 cm 54 kg.
Комбинизончик неплохой, за такую цену!! Цвет яркий, ткань дешевая, но приятная к телу. Доставка 3 недели. На свои 92-80-100 взяла XL. Вроде по размеру, но смущает спинка, на фото видно, как сильно расходятся бретели . Придётся что-то придумать. Пояс Черного цвета, Застежка- просто дырочки и стерженёк, может расстегнуться.
Es exacto como La foto, la comunicación no tan bien pero por todo lo demás perfecto, bueno el cinturón lo e agustado porque era muy grande le hice día agujeros más y ya está, perfecto lo recomiendo mucho
Very beautiful. There was a seam loose which was hanging on the outside. But cut it of with the scissors so it's fine now. The seize is good but unfortunately the back falls a bit wide/loose. I also would have liked it just a bit more if you could fasten the last bit of the belt. My waist is not so big so I fasten the belt in the first 2 holes which leaves a big piece of the belt just sticking out.
Muy lindo. Compre talla M y me quedo perfecta. Solo debo corregir un poco la espalda. Pero es un detalle.
Muy bonita, la tela es buena, se ajusta a la descripción.
el color no es el mismo, el corte tampoco es el mismo, la tela es muy fina, pero acorde al precio, bastante bien rematado, el cinturón es un poco grande pero bien
Just like the photo, perfect size, love the color, thank you store