SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of silyana.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный товар. Продавец отличный. Всегда отвечает на сообщение. Можно заказывать!!!
Все хорошо, качество достойное, но есть 1 минус цвет не соответствует фото. Заказывали бежевый , а в итоге пришёл бледно розовый. Но все равно качество очень хорошее потому нет особых претензий..
заказали XLна наш 46...подошло идеально.... попу еле прикрывает...всё прозрачно...цвет соответствует. всем "друзьям" нравится...мужу тоже.
משלוח מהיר ,לקחתי xl למרות שאניי מידה L ויושב בדיוק ,מעולה תודה רבה
Medidas 89-73-96 talla XL perfecta. Bien confeccionado. Tacto suave.Muy bonito.
В Россию доставка за 9 дней, отслеживалась. Но вместо XL, продавец отправил L., в итоге мало в груди., не знаю что делать худеть наверное.........В целом магазин рекомендую.
пришел за 2 недели. все как в описании.. очень понравился
Good product. Soft and sexy. Good fit. Very satisfied. Would buy it again
Спасибо, пришел заказ за 14 в дней (Краснодарский край), качество хорошее, соответствует описанию, продавца рекомендую
Я в восторге от пеньюара!!! на мой 46 р-р. XL подошёл, как на меня сшит! Второй размер груди идеально сидит! длина до половины бедра. Кружева и материал невероятно нежные на ощупь. Рекомендую однозначно! Буду заказывать ещё цвета шампань! Доставка до Москвы 10 дней. Очень быстро! Трек отслеживался. Идеально!!! Спасибо!!!
Più che soddisfatta con l'acquisto, come nella foto, buon materiale e misure giuste. Tra l'altro è comodo da indossare
Комплект пришел быстро. На 46 р. Вес 61 кг, пост 155 см. , заказала XL. По размеру хорошо, но на грудь 3 номер, как то чашки маловаты( В целом ткань приятная, сшит нормально, но таких денег не стоит конечно. Халат мега короткий.
Отличный комплект, качество на высоте. На росс.46 размер xl в самый раз.
Очень крутая вещь! Я очень довольна!! Спасибо большое!
Хорошее качество! Трусики очень маленькие, все остальное отличное! Спасибо!
класс! размер подошел, подбирала по меркам по таблице, качество хорошее, заказом довольна!
Доставка быстрая. Описанию соответствует. Есть запах, надеюсь, после стирки пропадёт
Very nice! It's a stretchy material which is very nice! But please: discrete packaging!! The full product description was on the label because of this only 4 stars
Добрый день. Качество очень порадовало. Размеры точные. Доставка до Москвы за 3 недели.